Page 33 - Annual Report 2023

ANNUAL REPORT 2023 33

INTERNATIONAL MONEY TRANSFER PEGA CUSTOMER ONBOARDING PROJECT
VIA ONLINE CHANNELS The PEGA customer onboarding project has reached its
In view of increasing the Bank’s market share and build up final stages, soon to go live across the entire bank. The
solid partnerships with our customers, trying to provide them application, facilitating the opening of Corporate CIFs, has
business solutions but also to be competitive in market, in been developed to enhance user understanding within
March 2023 was launched the new product International branches and ensure accuracy in data reporting. Moreover,
Money Transfer via Business E-Banking for all the Business PEGA has undergone successful pilot testing in selecting
customers firstly this product was launched only spot. branches, demonstrating its viability for corporate CIF
Since July 2023 the IMT transfer via BEB, are being performed opening. Actually during 2023 has been opened through
only express international, having more competitive price in Pega system aprox. 803 CIF.
all the market offering express IMT transfers. This unique
offering not only sets us apart from competitors but also ENHANCEMENT OF PENSION TRANSFER
provides an added incentive for customers to utilize our PROCESS THROUGH ISSH-WEB-SERVICE
services, enhancing customer satisfaction and engagement. The implementation of the ISSH-Web-Service has significantly
Further, in alignment with our commitment to customer- streamlined the transfer of pensions, introducing an automated
centricity, a structured campaigned has been designed. process that greatly enhances operational efficiency within
Customers meeting specific criteria are identified as campaign the branch. The Web Service serves as the backbone for the
customers, unlocking access to preferential commissions on seamless transfer of pensions, reducing manual intervention.
international money transfers. We witnessed a substantial The web-service has not only automated the pension transfer
increase in IMT culminating in Q4 with a increase of 102%, process but has also fostered a collaborative environment
emphasizing so the success of the IMT service. In conclusion, for effective problem resolution. During 2023, through this
the introduction of IMT via E-Banking has proved to be very project approximately ~ 27,000 pensions receive their social
successful contributing successful to our annual transaction benefits through BKT. The amount of pension is credited
volume. directly to the retiree account in real time within the day.

BKT has financed the construction of this building