Page 44 - Annual Report 2022

HUMAN RESOURCES

People are at the heart of the Bank’s strategic • The Human Capital ROI, which measures HR
priorities. Our Bank Human Resources strategy performance, is 5.1 compared to the Albanian
focuses on three main priorities: Banking Benchmark of 2.9. This KPI metric shows

• Employee experience: Increased focus on how effectively the investment in human capital is
employees to offer them an experience that supporting the organization’s goal.
matches their expectations. • The bank workforce is 75% female and 25% male;

• Human capital management: Continuing to • The bank workforce is well-educated:
recruit talent and offer mobility, strengthening 98% are university graduates, and 33% of them
the development of employee potential and hold a master’s degree;
engagement.
• More than 30% of employees changed jobs within
• Improving our employees’ well-being to boost the bank in 2022, with a significant increase in
engagement, productivity, and performance.
cross functional mobility;
Key employee figures • The workforce remains young: 85% are Millennials

or Generation Z.
BKT closed 2022 with 979 employees, 4.3% higher
than the number of employees in 2021. Employees’ average age is 35 years old;
• The average length of service is 7.6 years;
Number of staff at year-end
1000 934 953 940 939 979 • The overall employee retention rate is 85%;
900 • The retention rate of managers is 98%;
800
700 • 115 training sessions were attended by bank
600
500 employees.
400
300 Human Resources’ Key Performance Indicators
200 have maintained a positive trend over the years,
100
0 remaining at the top of the Albanian banking market.
2018 2019 2020 2021 2022
Work & Study Fair