Page 52 - Annual Report 2022

CORPORATE & SOCIAL RESPONSIBILITY

BKT conducts its business During 2022, surveys of customer improve our business practices in
focusing on five main stakeholders: satisfaction for our call centre and order to enhance green practices
the shareholders, the market, branches achieved 84% and 86% and be an environmentally friendly
our people, the environment, and respectively. bank. In this regard, we work
society. to decrease energy and water
Our people – We value our human consumption, increase paperless
The shareholders – BKT remains resources as our most important practices, use centralized
committed to the corporate asset and we offer them fair printers, and adapt our credit
culture values of the Group and and modern labour practices, policy towards new financing
towards a sustainable profitability competitive remuneration and by adding the environmental
that enables the organization to benefits, a strong culture of impact our customers have and
thrive and generate value for its meritocracy, training for further make sure that they share the
shareholders and its stakeholders. development and specialization, same environmental values with
and the possibility of building a
The market – BKT offers modern career path while ensuring that us. We support green projects
and innovative banking solutions, they have a healthy and safe work through our CSR program and
a wide range of consumer and environment. raise awareness of environmental
investment products tailor-made issues with our staff.
to fit every need of our customers, The environment – We care As part of providing our customers
be it individual, corporate, or for the environment, and we the best innovative solutions while
government entity. BKT is the act in accordance to respect at the same time decreasing paper
main player in the market and the and protect it during our daily consumption in our branches
main taxpayer in Albania, which operations, not only based on during 2022, we had a 15.5 percent
substantially contributes to the Albanian environmental legislation increase in transactions made
growth of the Albanian economy. but as part of our environmental through digital channels and a 5.8
We are led by a customer-centric sustainability initiatives. percent decrease in transactions
approach and strive for customer made through branches.
service excellency and satisfaction. We are constantly seeking to

Society – BKT recognizes its role and supports society and local communities through a diversified CSR
program which is in line with UN sustainability goals, including the following:

Goals 1 and 2 | No poverty 08 July 2022
and zero hunger – The Bank
collaborates with NGOs to support
families in financial difficulties by
providing food packages.

Albanian Red Cross – According to
the tradition created in connection
with our values of charity, humanity,
and volunteering, BKT embraced
the “Campaign to collect aid for
families and people in financial
difficulties.” This initiative supports
the campaign organized by the
Albanian Red Cross, Tirana Branch,
to help families and people living in
difficult economic conditions and