Page 50 - Annual Report 2022
P. 50
FINTECH
During 2022 BKT has remained committed in Sustainable IT infrastructure
investing on enhancing digital capabilities of the The digital transformation journey of the Bank
Bank and improving the online experience of our presents significant challenges for the IT infrastructure
customers. Some major achievements are the which in turn can be addressed only by leveraging
following:
an advanced IT infrastructure management platform.
New Mobile Banking Modern IT environments keep getting more dynamic,
complex and interdependent, bringing significant
To compete in a digital world at a time when global changes to IT infrastructure management.
events have accelerated the shift in customer In addition to implementing best technologies
expectations and habits, we believe that it’s time to from best worldwide brand vendors, to modernize
focus on personal and emotional connections with data networking and data access technologies,
customers to strengthen their trust and grow.
combining best security, business effectiveness,
Momentum for change has been building for years, working from everywhere and business continuity,
but the conditions were perfect in the Albanian during 2022 special focus has been put on building
market for an ambitious and fundamental rewriting a unified observability platform. The cloud adaption
of old rules and behaviors. and transformation journey which also started during
We focused our work and targets around how 2022 makes it more imperative to have a platform
our customers (including us as employees) are able to aggregate and correlate data from across
experiencing “banking”. platforms.
With our new Mobile Banking we are putting “The To support also the scalability requirements, BKT
Customer” in first place, empowering him/her by has completely renovated its storage system with
giving the tools he/she needs to take control of his/ state-of-the-art technology able to support not only
her own banking. the current needs but also future performance and
capacity requirements.
Although we launched a new mobile banking app, it
was a journey of a set of dynamic technological shifts Finally, building an agile digital workspace has also
that all together combined to provide the output: been given attention during 2022 to support the
post-pandemic hybrid work model.
• Customer Experience and New Concept Design
Pension Fund Custody Bank Services
• New Mobile Banking Framework to increase
quality of developments and flexibility in generating BKT has enriched its service portfolio with “Pension
new versions quickly Fund Custody Bank Service” based upon an in-
• Mobile Banking Testing Automation - Rebuilding house developed solution fully integrated with
the process from scratch its Core banking and treasury system, providing
automatic reconciliation.
• New BackEnd Architecture: Microservice
architecture as the basis of a modern bank Smart Pension
back-end and as a “neo-bank style” model was
implemented. This allowed faster deployment Is a revolutionary solution for the Albanian market.
and simplified maintenance. It is the first online platform in the market to open
Pension Funds. It started with service provided by
• Continuous Integration and Continuous Delivery two companies that are offering Pension Fund Plans.
Pipelines: Indicators such as deployment
frequency, change lead time, and incident All processes are online and can be done just from
meantime to recovery (MTTR) improved drastically BKT Mobile banking and e-Banking platforms.
