Page 51 - Annual Report 2023

ANNUAL REPORT 2023 51

INNOVATIVE BRANCH APPLICATION DHCP and Radius: Provides bank users with ‘plug
• We introduced a new application for BKT staff in and play’ networking.
branches, revolutionizing internal bank processes.
This application offers efficient processing, an DWDM DCI: High Performance connection between
enhanced user experience, and a comprehensive datacenter by ensuring data replication in real time,
360-degree view of customers and portfolios, different types of connections at the same time and
marking a significant step in internal process as well as being cost efficient.
improvement.
WAN Optimizations: Creating a standardized
MODERNIZATION OF ICT INFRASTRUCTURE configuration of routers and switches. Connecting all
providers directly to the main routers and mitigating
• New Data Center Looping and VLAN hoping from the provider
Implementation of the new datacenter is of a perspective.
strategic importance for the Bank in enhancing its
overall operational efficiency and supporting service • Adoption of Atlassian SaaS in Cloud
scalability. A major investment during 2023 in the ICT Management of ICT services has been transitioned
infrastructure with a cost of €2.2 is in its final phase, to JIRA Service Management in the Atlassian
and expected to become operational within Q1 2024. Cloud, a powerful platform expected to streamline
The new implemented data center will empower the and enhance IT support and Service management
bank with a technologically advanced and resilient processes. The new service desk is designed
infrastructure, fostering efficiency, security, and to improve efficiency, communication, aiming at
adaptability in its daily operations. increasing satisfaction toward IT Services. Key
advantages of the new service desk include, effortless
• Network Optimization request submission through an intuitive and user-
A robust network is at the core of our technological friendly portal, enhanced communication and real-
prowess. The network optimization strategy involves time status tracking, improved customer experience
the use of cutting-edge tools and practices to boost through enhanced assignment to the technical teams
performance, reliability, and resilience. This process and technicians, definition of Service SLAs allowing
involves managing network traffic volume and latency, to measure and manage services better through an
controlling traffic direction and steering bandwidth to ongoing improvement process.
achieve maximum network performance and user
experience while minimizing costs. Change in the Conclusion:
network technologies and network architecture will BKT’s achievements in 2023 are a testament to
support scalability and efficient management of the our ongoing evolution in the digital banking sphere.
network architecture.
From introducing new features in our mobile banking
app and ATMs to launching a new e-wallet solution
BGP Dual-Multihoming: Ensures Load-Sharing, optimizing business processes through BPM and
Redundancy & Reliability of internet connectivity. This modernizing our ICT infrastructure, we have continued
assures increased Performance and Manageability, low to innovate and improve. We are committed to
complexity and flexibility, and security improvements of develop and continuously improve digital excellence
DDoS protection.
and customer-focused services in Albania’s banking
sector.