Page 56 - BKT Annual Report 2023 EN

56 BANKA KOMBËTARE TREGTARE

GOAL 7
CLEAN ENERGY

Taking into consideration the crucial role the photo-voltaic panels
play in environmental, social, governance consideration (ESG), and
financially as well, BKT invested in the installment of photo-voltaic
panels at the roofs of its Head Office and Central Archive buildings.

The photo-voltaic panels in both buildings are fully installed and
started producing in full capacity by early 2024. The power capacity
for the Head Offices is 212.22 kwp while for the Central Archive
230.04 kwp. Through this investment the bank will manage to ensure
up to 30% of its electricity needs for each location.

GOAL 8
DECENT WORK AND ECONOMIC GROWTH

BKT is one of the biggest employers in the market who offers not
only a modern and spacious work environment but a respectful one
and promotes similar one to all its collaborators and partners. BKT
innovative operations apart ensuring a sustainable profit for the Bank,
enables a better life quality for its customers and partners by creating
somehow a chain effect who improves the life and work growth and
quality.

GOAL 9
INDUSTRY, INNOVATION,
AND INFRASTRUCTURE

• Innovation is one of the main objectives of the bank to provide to
our customers and human resources the proper comfort. Part of
it are new digital solutions and continuous process improvements
to make them simpler. Main pillars of our innovation strategy are:
investments in the technical infrastructure to enable customers
to make quick and safe transactions, investment in the physical
infrastructure to improve the working place and the branches. Part
of the innovation strategy are the human resources as well, through
a platform where they contribute with new ideas.
• New functionalities are added at the digital channels of the bank
by providing the customer with a wide range of services which
simplifies their life.
• The bank has started a branch transformation, ‘’Easy’’ project which
is a synergy of multiple efforts across various departments aiming
to reduce branch workload and enhancing service quality for our
valued customers. Our strategy rests on two pillars: minimizing
branch traffic and cutting down transaction and queuing times and
finally reducing queuing times.
• In support of the establishment of the national SOCRadar by
AKCESK, BKT has financed the purchase of licenses for the use of
the SOCRadar platform, which will contribute to a safer environment
for all operators of critical and important Infrastructures in Albania.
• The Bank is the first Bank in Albania which enters the Electronic
Payments market through BKT, licensed as an Electronic Payments
Institution with a flag product ‘’epara’’ mobile wallet.