Page 58 - Annual Report 2023

58 BANKA KOMBËTARE TREGTARE

HUMAN

RESOURCES

In 2023, the BKT Human Resources Department achieved The average length of service is 7.2 years, provide
significant milestones through strategic initiatives that insights into the composition and loyalty of our team.
fortified our commitment to excellence. Our foremost The overall employee retention rate is 96%, managers
strategy focused on cultivating a diverse and inclusive retention rate is 97% underscores our success in
workforce, ensuring that every team member feels valued retaining top talent.
and empowered. Talent acquisition efforts were driven Employees’ average age is 34 years old, showing the
by a targeted approach, resulting in key hires aligned diversity, experience, and vitality workforce.
with the bank’s mission. We are implementing innovative 163 training theoretical sessions had already been
HR solutions to enhance efficiency and engagement. attended by bank employees, reflects our investment in
Employee well-being remained paramount, with tailored continuous employee development.
health and wellness programs fostering a holistic work Human Resources’ Key Performance Indicators have
environment. Performance management systems were maintained a positive trend over the years, remaining at
refined to acknowledge and reward high contributions. the top of the Albanian banking market. This held true in
Competitive compensation and benefits underscored our 2023 as well, strengthening the Bank’s position towards
dedication to employee welfare. its competitors.

This Annual Report encapsulates a year of resilience and Employee Experience
progress, showcasing our commitment to strategic HR Our dedication to enhancing the employee experience
practices that propel BKT towards continued success in reflects our belief that every moment within the bank
the evolving landscape of banking and finance. family should contribute to a positive and enriching
professional journey.
Key employees’ figures We are committed to make employee experience a
BKT closed the year 2023 with 1,050 employees, 7.2% priority in every stage – from hiring practices that align
higher than employees’ number at 2022. individuals with our values to fostering a dynamic
and inclusive workplace throughout their journey. We
Number of sta at year-end 1050 prioritize continuous learning, growth, and meaningful
953 940 939 979 contributions. Even in farewells, we strive to ensure a
supportive leaving process, valuing the legacy of each
team member.

Talent Attraction
In the focus of talent attraction, the Human Resources
Department has executed a strategic and fruitful process
throughout the year. Our rigorous recruitment initiatives
2019 2020 2021 2022 2023 have resulted in the onboarding of a 250 highly skilled and
diverse individuals, aligning with our organizational goals.
Our commitment to Human Resources Return on
Investment (HC ROI) 4.1 compared to Albanian Banking We highlight our robust talent attraction process designed
Benchmark 3.4, is evident in tangible metrics that reflect to bring aboard top performers. Leveraging a dual
increased productivity and employee engagement. strategy, we actively seek experienced professionals’ staff,
75% Female and 25 % male, reflects Gender diversity enriching our workforce with experience. Simultaneously,
metrics showcase our strides toward an inclusive our commitment to cultivating fresh talent is evident in
workforce. targeted initiatives for recent graduates, ensuring a
The bank workforce is well-educated: 98% are university dynamic and diverse team that propels our bank to
graduates, 37% of them hold a master’s degree. sustained success.
More than 34% employees, changed jobs within the To attract young talents, we collaborate with the best
bank in 2023, highlight our adaptive approach to talent universities, offering scholarships to students and
mobility. providing enriching scholarship programs and internship
opportunities.