BKT WhatsApp and Messenger Chatbot

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BKT WhatsApp and Messenger Chatbot

Banka Kombëtare Tregtare gives you the opportunity to get a general information on your banks products and services that BKT offers when and where you wish, by using BKT WhatsApp Chatbot service at the number +355674000018 or Messenger Chatbot service on the official Facebook profile of Banka Kombëtare Tregtare. To provide you with a richer communication experience, and contact your bank from everywhere we have chosen to be nearer to our customers by using BKT WhatsApp and Messenger Chatbot application. BKT Whatsapp and Messenger Chatbot is a platform with authomatic predefined messages for smartphones which allows you to interact without having to pay for SMS. You should have an active internet service to use WhatsApp and Messenger Chatbot and there is no cost to messages. In this platform you will not interact with an agent of Contact Center. You can choose from the list of the services to obtain the information required, by choosing from the predefined menu.

Why should I use BKT Whatsapp and Messenger Chatbot:

  • Fast: Contacting through BKT WhatsApp or Messenger Chatbot service, you will have a faster information
  • No Fees: BKT WhatsApp and Messenger Chatbot service uses your phone's Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let you interact with the Bank, so you don't have to pay for every message
  • No International Charges: There's no extra charge to send WhatsApp or Messenger messages internationally. Communicate around the world and avoid international SMS charges  

How to contact BKT Whatsapp Chatbot service:

  1. Save BKT WhatApp number to your phone contacts; +355674000018. In order to message BKT WhatsApp, the number must be added into your phone's contacts. Ensure that its phone number has been entered into your address book accurately
  2. Download WhatsApp for your phone. The app is available on its website and in the iTunes App Store and Android Marketplace
  3. Launch the app from your smartphone. Create a WhatsApp account that will be linked to your phone number. Allow WhatsApp to sync with your Contacts in order to send messages
  4. Once in your account, you will see all your contacts who already have a WhatsApp account, where you will find also BKT WhatsApp
  5. Choose from contact list BKT WhatsApp number, and send a message to begin the interaction with this service
  6. Choose from the list the respective number of the service to get the information about the problem or information chosen

How to contact with BKT Messenger Chatbot service:

  1. Enter in Facebook and search the official profile of Banka Kombëtare Tregtare
  2. Choose the option “Send a Message” and automatically Messenger app will be opened (if you have this app installed in your smartphone, if not you will be asked to install it)
  3. Send a message to begin the interaction with this service
  4. Choose the respective menu from the list by clicking on it to get the information about the problem or information chosen

What information can you get by contacting BKT WhatsApp and Messenger Chatbot?

Once a message is sent to BKT WhatsApp or Messenger Chatbot it will be displayed automatically the greeting message and after that it will be required your interaction by choosing the category of the customer. You should click on your smartphone keyboard the respective number to get the information or list of menus regarding your customer category, if you are in BKT WhatsApp Chatbot. If you are in Messenger Chatbot you should click on the respective menu for it to be chosen:

  1. For Retail
  2. For Business

If Retail category is chosen it will be displayed the list of menus with the respective numbers. You should click on your smartphone keyboard the respective number to get the information or list of menus, if you are in BKT WhatsApp Chatbot. If you are in Messenger Chatbot you should click on the respective menu for it to be chosen.

You will find the information regarding:

  1. Online Channels, you will get an infromation what to do regarding Internet Branch or BKT Smart issues on:
    1. Registration (steps or different issues while registering process)
    2. Login (steps or different issues while logging in process)
    3. Transactions (how and where to report a transaction problem)
  2. Cash Deposit in ATM, you will get an infromation what to do regarding Cash Deposit in BKT ATMs issues:
    1. Cash Deposit Steps (steps to be followed to perform a cash deposit)
    2. Cash Deposit issues (how and where to report a problem)
  3. Accounts in BKT, you will get an infromation what to do regarding current and saving accounts issues:
    1. New Current Account (steps to be followed in order to open a new current account wether you are or not a BKT customer)
    2. Current Account Number (where can you find this information)
    3. Current Account IBAN Code (where can you find this information)
    4. Current Account Balance (where can you find this information)
    5. New Saving Account (steps to be followed in order to open a new saving account wether you are or not a BKT customer)
    6. Saving Account Number (where can you find this information)
    7. Saving Account IBAN Code (where can you find this information)
    8. Saving Account Balance (where can you find this information)
  4. Deposits, you will get an infromation regarding deposits:
    1. New Deposit (steps to be followed in order to open a new deposit wether you are or not a BKT customer)
    2. Deposit Information (where to find the information regarding your active deposits)
  5. Utility Bills (steps to be followed in order how and where to pay an utility bill)
  6. Mobile Recharge (steps to be followed in order how and where to recharge a mobile number)
  7. Loans, you will get a general information regarding:
    1. Personal Loans
    2. Overdraft
    3. Mortgage Loans
  8. Report a complaint/ suggestion (steps to be followed in order how and where to report a complaint/ suggestion):
    1. Email
    2. Contact Center
    3. Form from official BKT website
    4. Official Post Address
    5. Internet Branch
    6. Social Media

If Business category is chosen it will be displayed the list of menus with the respective numbers. You should click on your smartphone keyboard the respective number to get the information or list of menus, if you are in BKT WhatsApp Chatbot. If you are in Messenger Chatbot you should click on the respective menu for it to be chosen.

You will find the information regarding:

  1. Online Channels, you will get an infromation what to do regarding Internet Branch or BKT Smart issues on:
    1. Registration (steps or different issues while registering process)
    2. Login (steps or different issues while logging in process)
    3. Transactions (how and where to report a transaction problem)
    4. Salary Transfer (steps to be followed in order to transfer your employees salary)
    5. Tax Payment (steps to be followed in order to pay taxes)
  2. Cash Deposit in ATM, you will get an infromation what to do regarding Cash Deposit in BKT ATMs issues:
    1. Cash Deposit Steps (steps to be followed to perform a cash deposit)
    2. Cash Deposit issues (how and where to report a problem)
  3. Accounts in BKT, you will get an infromation what to do regarding current accounts issues:
    1. New Current Account (steps to be followed in order to open a new current account wether you are or not a BKT customer)
    2. Current Account Number (where can you find this information)
    3. Current Account IBAN Code (where can you find this information)
    4. Current Account Balance (where can you find this information)
  4. BKT POS, you will get an infromationregarding BKT POSs:
    1. New POS (how to apply for POSs)
    2. POS issues (steps to be followed in order to report a POS technical issue)
  5. Utility Bills (steps to be followed in order how and where to pay an utility bill)
  6. Mobile Recharge (steps to be followed in order how and where to recharge a mobile number)
  7. Report a complaint/ suggestion (steps to be followed in order how and where to report a complaint/ suggestion):
    1. Email
    2. Contact Center
    3. Form from official BKT website
    4. Official Post Address
    5. Internet Branch
    6. Social Media

Shënim: This service is offered only in Albanian English, we are still working for the English version.
BKT recommends not to share personal information/ data through BKT WhatsApp or Messenger Chatbot.
For a detailed information, please do not hesitate to contact the service of Contact Center in +35542266288, a 24/7 service .