BKT Smart is a 24/7 service. You can perform all your banking transactions anywhere, you just need a smart phone.
BKT Smart is an application that can be downloaded on Android (PlayStore) or iOS phone (AppStore) by which you can check all your BKT products.
For more information related to any problems, requests or technical support, you can call BKT Contact Center, telephone number +355 (0) 4 2266 288, operating 24 hours/ day.
If you are a retail customer of BKT, signed Retail Banking Agreement (KSHBI) (version 002 or higher) and registered your mobile telephone number in the system of BKT, you can have a user in BKT Smart. To register in BKT Smart, you should have the Customer number or your ID personal number.
Customer number is a number which is provided to you when you first open an account at BKT, it is the 9-digit number part of your account. You can use the Customer number at the registration and login process. You can use the
ID card Personal number to replace Customer number.
A password is a combination of alphanumeric characters that you have to create during registration process for your security.
OTP (One Time Password) is a security step of BKT Internet Branch login process. When you log in, it is required to be entered the OTP sent via SMS to your registered mobile number in the system of BKT.
If you forget your password, please enter your Customer number or Personal number of your ID card and click directly on “Forgot Password” button and follow the presented steps. If message to contact BKT Contact Center through telephone number +355 (0) 4 2266 288 is shown, please contact the number shown. If your user is blocked, please contact BKT Contact Center through telephone number +355 (0) 4 2266 288.
If you do not receive any OTP message during your login in BKT Smart, please check if you are inside the coverage area of your GSM company or check your SMS inbox if it is full. You can restart your mobile device and try to log in again.
If you want to change your password, please enter your Customer number or Personal number of your ID card and click directly on “Forgot Password” button and follow the presented steps. If message to contact BKT Contact Center through telephone number +355 (0) 4 2266 288 is shown, please contact the number shown. For security reasons, you will be asked to change your password every 60 days.
In any case you lose your mobile phone, you have to cancel your SIM Card as soon as possible in order to avoid any risk referring the receiving of the OTP during the Login process.
If you receive an OTP message from BKT, although you haven’t tried to log in to BKT Smart, please try to change your password if possible and/or contact to BKT Contact Center number
+355 (0) 4 2266 288, in order to take additional action for your account security. Find safety tips for BKT Smart in detail in "Security Instructions”.
You can also access to BKT Smart from outside of Albania. There is no additional requirement, you just need to have the same mobile number registered in BKT system and it should be active.
You can use BKT Smart during 24 hours. There is no period for financial transactions (Exception: Transactions performed after 20:00 can be reflected as transactions on the following business day, if daily banking transaction update process has begun, which begins at 20:00 and continues until midnight). You can check your transactions online by visiting menu Current accounts/ Account Transactions or you can export the Account statement.
If you cannot perform a financial transaction, you will be informed with a specific error message about the reason. If a general system error message is shown, for additional details please contact BKT Contact Center through telephone number + 355 (0) 4 2266 288.
BKT offers the service Smart Notifications which are short notifications that pop up on your mobile device used for the BKT Smart last login. The category of these notifications differs, and you can choose from a list for which financial transaction you want to be notified. They are personalized notifications and you can configure your list of notifications by selecting or deselecting the checkboxes for each notification at the menu General Information/ Smart Notification/ Configure. List of received Smart Notification can be read also online. This service is free of charge.
You can send your complaint or suggestion by completing the webpage Form through the link:
Suggestion & Complain Form or you can click Contact which is located at the top of the page on ‘Internet’ Branch to leave a message.
You can also contact our customer service at +355 (0) 42 266 288 a 24 hours service, to report any complain/ suggestion, through e-mail at email@example.com ; firstname.lastname@example.org; through Banka Kombëtare Tregtare social media or you can send a message at WhatsApp number +355674000018.