General Information

BKT Internet Branch is a 24/7 service. You can perform all your banking transactions anywhere, you just need a PC.

For more details on how to use E-Banking read the following manual:
E- Banking Manual

For more information related to any problems, requests or technical support, you can call BKT Contact Center, telephone number +355 (0) 4 2266 288, operating 24 hours/ day.

If you are a retail customer of BKT, signed Retail Banking Agreement (KSHBI) (version 002 or higher) and registered your mobile telephone number in the system of BKT, you can have a user in BKT Internet Branch. To register in Internet Branch, you should have the Customer number or your ID personal number.

Customer number is a number which is provided to you when you first open an account at BKT, it is the 9-digit number part of your account. You can use the Customer number at the registration and login process. You can use the ID card Personal number to replace Customer number.

A password is a combination of alphanumeric characters that you have to create during registration process for your security.

OTP (One Time Password) is a security step of BKT Internet Branch login process. When you login, it is required to be entered the OTP sent via SMS to your registered mobile number in the system of BKT.

Virtual keyboard is an optional application that you can use to avoid the risk of any key attacks of your identification data.

If you forget your password, please click directly on “Forgot Password” button and follow the presented steps. If message to contact BKT Contact Center through telephone number
+355 (0) 4 2266 288 is shown, please contact the number shown. If your user is blocked, please contact BKT Contact Center through telephone number +355 (0) 4 2266 288.

If you do not receive any OTP message during your login in Internet Branch, please check if you are inside the coverage area of your GSM company or check your SMS inbox if it is full. You can restart your mobile device and try to login again.

If you want to change your password, please go to Settings menu of Internet Branch and Choose Change Password menu. Or you can go directly to from the login page of Internet Banking and follow the steps presented. For security reasons, you will be asked to change your password every 120 days

In any case you lose your mobile phone, you have to cancel your SIM Card as soon as possible in order to avoid any risk referring the receiving of the OTP during the Login process.

If you receive an OTP message from BKT, although you haven’t tried to login to Internet Branch, please try to change your password if possible and/or contact to BKT Contact Center number +355 (0) 4 2266 288, in order to take additional action for your account security. Find safety tips for BKT Internet Branch in detail in "Security Instructions”.

You can also access to BKT Internet Branch from outside of Albania. There is no additional requirement, you just need to have the same mobile number registered in BKT system and it should be active.
It is suggested to access BKT Internet Branch on Google Chrome, Mozilla Firefox, Opera, Safari and Internet Explorer.

You can use BKT Internet Banking during 24 hours. There is no period for financial transactions (Exception: Transactions performed after 20:00 can be reflected as transactions on the following business day, if daily banking transaction update process has begun, which begins at 20:00 and continues until midnight). You can check your transactions online by visiting menu Accounts/ Current accounts/ Account Transactions or you can export the Account statement.
If you cannot perform a financial transaction, you will be informed with a specific error message about the reason. If a general system error message is shown, for additional details please contact BKT Contact Center through telephone number + 355 (0) 4 2266 288.

There is a help menu “?” for each menu and submenu. You can find it at the top of each page which gives you details about the menu item that you want to use under the icon “?”.

You can send your complaint or suggestion by completing the webpage Form through the link: 
Suggestion & Complain Form or you can click Contact which is located at the top of the page on ‘Internet’ Branch to leave a message.
You can also contact our customer service at +355 (0) 42 266 288 a 24 hours service, to report any complain/ suggestion, through e-mail at callcenter@bkt.com.al ; info@bkt.com.al; through Banka Kombëtare Tregtare social media or you can send a message at WhatsApp number +355674000018.